Legal

Refund Policy

Last Updated: August 28, 2026

This Refund Policy explains how refunds, replacements, or resolutions are handled for purchases made on elitewrapco.com. This policy should be read together with our Terms of Service and Privacy Policy.

All sales are final. However, we stand behind the quality of our products and will make things right if something arrives damaged or defective.

1. All Sales Final

Once an Order has shipped, it is considered final. We do not accept returns or exchanges for reasons of preference, sizing, color, or change of mind.

2. When a Replacement or Refund May Be Issued

We will offer a replacement, repair, or refund in the following situations:

2.1 Damaged in Transit.

If your Product arrives physically damaged, contact us with photos within a reasonable time of delivery and we will make it right through a replacement or refund.

2.2 Defective Product.

If your Product has a manufacturing defect not caused by normal wear or misuse, we will replace it or issue a refund.

2.3 Incorrect or Missing Item.

If the item received does not match your Order, or an item from your Order is missing, we will correct the Order or issue a refund for the affected item.

2.4 Duplicate Charges or Billing Errors.

If a verified duplicate or incorrect charge occurs, the duplicate amount will be refunded.

2.5 Order Cancelled Before Shipment.

If an Order is cancelled or cannot be fulfilled before it ships, a full refund will be issued.

3. When Refunds Are Not Provided

Refunds are not issued in the following cases:

3.1 Change of Mind.

Products are not eligible for refund due to buyer's remorse after delivery.

3.2 Normal Wear.

Wear, fading, or breakdown resulting from normal use is not covered.

3.3 Improper Care.

Damage resulting from care or handling that does not follow any provided instructions is not covered.

3.4 Customer Errors.

Including an incorrect shipping address provided at checkout or failure to respond to delivery attempts by the carrier.

3.5 Fraud or Abuse.

We reserve the right to deny requests involving suspected fraud, abuse of this policy, or repeated damage claims that appear inconsistent with normal use.

4. How to Request a Resolution

If you experience an issue covered under Section 2, contact us before initiating a dispute or chargeback:

Email.

elitewrapsco@gmail.com — or through the contact page on the Site.

Please include.

Your order number, a description of the issue, and photos of the damaged or defective item.

Timeframe.

Requests should be submitted within 7 days of delivery for the fastest resolution.

5. Resolution Process

Once an issue is confirmed, we may: send a replacement, repair the item where applicable, issue store credit, or issue a refund. We aim to resolve issues quickly and fairly, and will work with you directly to find the right outcome.

6. Refund Processing

Approved refunds are issued to the original payment method through Shopify. Processing time may vary depending on your payment provider, typically 5-10 business days.

7. Chargebacks

We strongly encourage contacting us before filing a chargeback. We maintain order and delivery records and may submit this evidence to payment processors to resolve disputes.

8. Policy Updates

This policy may be updated periodically. Continued use of the Site after updates indicates acceptance of the current version.