Terms of Service

1.1 Who We Are.

Elite Wrap Co ("Elite Wrap Co," "we," "us," "our") is a business that designs and sells wearable hair accessories, including wraps designed to accommodate twists, braids, locs, curls, and other longer protective hairstyles.

1.2 Operator.

The Services are operated by Elitewrapco.

1.3 Contact.

Support inquiries must be submitted through the contact page on the Site or by emailing elitewrapsco@gmail.com.

1.4 Important Notice.

Products are physical goods worn on the body. Fit, comfort, and skin response can vary by individual. See Section 6 for product use and safety information.

2.1 "Account".

"Account" means a user account registered on the Site.

2.2 "Buyer".

"Buyer" means a user who purchases a Product through the Site.

2.3 "Order".

"Order" means a request to purchase a Product submitted through the Site and processed via Shopify checkout.

2.4 "Product".

"Product" means any Elite Wrap Co item offered for sale on the Site.

3.1 Acceptance.

By using the Services, you confirm you have read, understand, and agree to these Terms and all policies referenced on the Site, including the Refund Policy and Privacy Policy.

3.2 Eligibility.

You must be legally capable of entering into a binding agreement to use the Services.

3.3 Minors.

If you are under the age of majority where you live, you may use the Services only with the consent and supervision of a parent or legal guardian. The parent/guardian is responsible for your use of the Services, including purchases and compliance with these Terms.

3.4 Payment Authorization.

You represent and warrant that you are authorized to use the payment method used to place an Order.

4.1 Descriptions.

Product descriptions, images, sizing, and pricing are provided for guidance and are subject to change without notice. Color and material may vary slightly from photos due to screen display and manufacturing batches.

4.2 Order Acceptance.

Placing an Order is an offer to purchase. We reserve the right to limit quantities, refuse, or cancel any Order for any reason, including suspected fraud, pricing errors, or inventory unavailability. If we cancel an Order after payment, you will be refunded in full.

4.3 Availability.

If a Product becomes unavailable after you order, we will notify you and issue a refund for that item.

5.1 Payment Processing.

Payments are processed securely through Shopify and its third-party payment processors. We do not store your full payment card information.

5.2 Pricing.

Prices are shown on the Site and confirmed at checkout. Prices may change at any time before an Order is placed.

6.1 General Use.

Elite Wrap Co products are designed for general personal use as a hair accessory. Individual head size, hair type, and skin sensitivity vary.

6.2 No Medical Guarantee.

We make no guarantee that any Product is suitable for every skin type, hair type, or medical condition. If you experience irritation, discomfort, or an allergic reaction, discontinue use and consult a healthcare provider.

6.3 Care Instructions.

Any care instructions provided are recommendations only. Improper care, washing, or handling may affect Product condition and may impact eligibility under Section 8.

7.1 Estimates Only.

Shipping timeframes shown at checkout are estimates, not guarantees.

7.2 Risk of Loss.

Risk of loss and title for a Product pass to you upon delivery to the shipping carrier.

7.3 Carrier Delays.

We are not responsible for delays caused by carriers, customs, weather, or other events outside our control.

7.4 Incorrect Address.

If you provide an incorrect or incomplete shipping address, we are not responsible for non-delivery, and reshipment may be at your cost.

8.1 All Sales Final.

All sales are final. We do not accept returns or exchanges for reasons of preference, sizing, or change of mind once an Order has shipped.

8.2 Damaged or Defective Products.

If your Product arrives damaged, defective, or materially not as described, contact us through the contact page within a reasonable time of delivery, with a description and photo of the issue. We will make it right, at our discretion, through a replacement, repair, or refund.

8.3 Evidence.

We may request photos or other reasonable evidence to evaluate a damage or defect claim before resolving it.

8.4 Exclusions.

Wear from normal use, improper care, or damage occurring after delivery is not covered under Section 8.2.

9.1 Account Creation.

Certain features may require an Account. You agree to provide accurate and current information.

9.2 Security.

You are responsible for all activity on your Account and for protecting your login credentials. Notify us immediately of any unauthorized use.

9.3 Suspension.

We may suspend or terminate Accounts if we believe you violated these Terms, attempted fraud, abused the process described in Section 8, or created risk to the Site.

11.1 Risk Screening.

We may delay, cancel, refuse, or limit any Order for fraud prevention, compliance, or risk concerns.

11.2 Chargebacks.

Chargeback abuse may result in Account termination and denial of future service. We may submit Order and delivery evidence to payment processors to contest disputed charges.

12.1 Our IP.

The Site, the Elite Wrap Co name and logo, product designs, photography, and written content are owned by or licensed to us and protected by intellectual property law.

12.2 Restrictions.

You may not copy, reproduce, or commercially exploit Site content without our prior written consent.

THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELITE WRAP CO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted service or error-free Site operation.

14.1 General.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELITE WRAP CO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, ARISING FROM YOUR USE OF THE SITE OR PRODUCTS.

14.2 Cap.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELITE WRAP CO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO AN ORDER SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

17.1 Governing Law.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules, except that this Section 17 (Arbitration Agreement) is governed by the Federal Arbitration Act (FAA).

17.2 Informal Resolution First.

Before filing any claim, you agree to contact us at elitewrapsco@gmail.com and attempt in good faith to resolve the dispute informally for at least 30 days.

17.3 Agreement to Arbitrate.

If a dispute is not resolved informally, you and Elite Wrap Co agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Services, any Order, or your use of the Site will be resolved by binding individual arbitration, and not in court, except as set out below.

17.4 Class Action and Jury Trial Waiver.

YOU AND ELITE WRAP CO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. Claims must be brought in an individual capacity only. If this class action waiver is found unenforceable as to a particular claim, that claim must be brought in court, and all other claims remain subject to arbitration.

17.5 Small Claims Carve-Out.

Either party may instead bring an individual claim in small claims court if it qualifies for that court's jurisdiction.

17.6 Arbitration Procedure.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. For claims under $10,000, Elite Wrap Co will pay all AAA filing, administration, and arbitrator fees, unless the arbitrator finds the claim frivolous. The arbitration will be conducted by a single arbitrator and may be conducted by telephone, videoconference, written submissions, or in person in the county of your residence, at your election.

17.7 Right to Opt Out.

You may opt out of this arbitration agreement by emailing elitewrapsco@gmail.com within 30 days of first accepting these Terms, stating your name and that you opt out of Section 17's arbitration agreement. If you opt out, the class action waiver in Section 17.4 remains in effect to the maximum extent enforceable.

17.8 Injunctive Relief Carve-Out.

Either party may seek injunctive relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

17.9 Venue for Non-Arbitrable Matters.

For any matter properly brought in court, the parties consent to the exclusive jurisdiction of state or federal courts located in Florida.

17.10 Severability.

If any part of this Section 17, other than the class action waiver in Section 17.4, is found unenforceable, the remainder of this Section 17 remains in effect.